BUY A 4 PACK = GET A FREE TEE!

What Size Am I?

Sizing made easy.

After thousands of hours of laboratory testing, here are the top 3 rules for a perfect fit.

  1. 1
  2. 1
  3. z
  • THICKER Legs? Go for the BOXERS
  • THINNER Legs? Go for the TRUNKS
BETWEEN SIZES? GO UP A SIZE! StepOne size chart below👇

SIZE WAIST
2XS 55-60cm
XS 65-70cm
Small
75-80cm
Medium 85-90cm
Large 95-100cm
Extra Large 105-110cm
2XL 115-120cm
3XL 

125-130cm

4XL

135-140cm

Our First Pair Guarantee

Wear Step Ones for 30 days and if you don’t love them for whatever reason, keep them and get a FULL refund....For real. No joke.

Here's how it works:

  • You’ll get a FULL REFUND on your FIRST PAIR if you don't like them for whatever reason… no explanations needed. Name a department store that’s going to give those terms… (Taps fingers)
  • If you buy a pair and they don't fit, keep that pair, get in touch and we'll send you out a different size or style.
  • Now The Important Stuff If you order a multi-pack, say 4, try one pair on and are not happy, keep that pair..
    Return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. Can this get any easier? #DeRiskedToTheMax

How Do I Change My Order?

Made a mistake? Need to change something?

If it's within 45 mins - 60 mins of ordering, then we might be able to intercept our deadly dispatch Ninja’s before we ship them out.

If your order has been dispatched, please DON’T OPEN them, just send them back to us and we’ll send you the new order with the correct size/style etc.

In either case, get in touch with us over here so we can Amend Your Order

Booya! It’s that simple!

Where’s My Order?

Standard Delivery

  • 2-3 business days for dispatch (Next Business Day if you paid for Expres Dispatch)
  • You’ll receive an email when your Step Ones have been dispatched.
  • Arrival estimated 5 to 7 Days from dispatch date

Express Shipping Orders

  • Orders are dispatched next business day.
  • You’ll receive an email when your Step Ones have been dispatched.
  • Estimated arrival 2 to 4 Business Days from dispatch date

If for whatever reason you and the Postie keep missing each other and your order has taken a little longer than expected please fill out the shipping status form here

Can't Find A Colour

Soz, but sometimes Step Ones are so popular we sell out on the odd one color, just type your email into the ‘Notify Me’ box below and we’ll let you know when it’s back in stock.

Our Limited Editions sell out VERY quickly and when they’re gone, they’re gone. For our core range, we get the odd out of stock, if there’s a core colour you can’t find, please drop a note here and we’ll notify you when it’s back

How Do I Care For My Step Ones

What do smartphones, the lawnmower and StepOne underwear have in common?

You need to take care of them if you want them to last!

Although our First Pair Guarantee and warranty cover you for bad fit and manufacturing faults, it’s really really important that you treat your Step Ones with some L.O.V.E. Here’s how

  • Cold Wash
  • No Tumble Drying - Bamboo is a natural fibre and best to line dry
  • Don’t go swimming in them - Chlorine and Bamboo don’t like each other, period.
  • No bleach

What's the Warranty & Care Policy?

We offer a 12 month manufacturues warranty

Why try really hard, but no garment manufacturer in the world will offer a 100% quality rate, so in the off chance that you find the odd bad apple we have a full 12-month warranty detailed below:

Here’s how it works

  • The 12-month period starts on the date of purchase. If a First Pair Guarantee or exchange takes place, the warranty is covered from the date of the original purchase.
  • You are required to keep the original faulty items for the warranty period and if requested we may ask you to send them back to us.
  • Step One reserves the absolute right to not replace items if we believe they have been used in extraordinary situations or they have deliberately been tampered with. Sorry if that was a bit heavy but yeah.
  • Step One is designed to be worn the correct way, wearing them inside out will void any warranty claims as this creates excessive wear on the stitching as it's designed to be worn on the outside of the garment.
  • Please note for all warranty claims the garments will either need to be returned to Step One & a photographic of the faulty product is required prior to the issue of any replacements.
  • Please note that excessive bean consumption that results in farting or skid marks, causing holes in the back area or misuse of the garments or not following the Care Instructions will void any warranty claims

Need to make a warranty claim? Fill this out.

Bamboo - What’s All The Rage?

Organically Grown, Sustainably Harvested & FSC Certified

Want more…?

  • It’s a Natural Fibre >> Wicks away sweat & breathes keeping you dry all day
  • Bamboo’s also have antibacterial properties to keep you odour free
  • Bamboo only 500 litres of water to produce 1kg and requires no irrigation whatsoever.
  • No more summer and winter wardrobes with Bamboo. Bamboo is breathable and thermo-regulating and therefore the perfect material for keeping you cool in summer and warm in winter. Like... anything else we can do for you?!
  • Bamboo is silky smooth as the fibres with excellent drapability (moulds to your body perfectly!)

Want to know more?
Check out our Bamboo Page

What is a 3D Pouch?

No More Sneaky Re-adjustments

Our 3D pouch has a hidden piece of elastic that stretches around the pouch. Regardless of what size you are (or aren't), you’re in for supreme comfort.

This keeps a layer of fabric between the leg and the bits. This stops skin-on-skin contact which means no more #SweatyBalls

  • It’s a Natural Fibre >> Wicks away sweat & breathes keeping you dry all day
  • Bamboo’s also have antibacterial properties to keep you odour free
  • Bamboo only 500 litres of water to produce 1kg and requires no irrigation whatsoever.
  • No more summer and winter wardrobes with Bamboo. Bamboo is breathable and thermo-regulating and therefore the perfect material for keeping you cool in summer and warm in winter. Like... anything else we can do for you?!
  • Bamboo is silky smooth as the fibres with excellent drapability (moulds to your body perfectly!)

What are lyrca panes and what do they do?

LYCRA PANELS STOP CHAFING AND NEVER RIDE UP!

Yeah, we got sick and tired of baby powder and vaseline between the legs too, so here’s what we did!

  • Invented the Ultra Glide Lycra panels,
  • Stitched them the panels, on the inner thigh

Voila!!!

  • No chafing
  • No Ride Up
  • No Wedgies

Do you have Eco Packaging?

Long Answer YES!
Short Answer YES!

Step One packaging is made from 100% compostable materials. The Step One bag is composed of PLA (Polylactic acid), cornstarch and PBAT (Polybutyrate Adipate Terephthalate).

To find out more, check out our Compostable Packaging

Sizing Chart
SIZE WAIST
2XS 55-60cm
XS 65-70cm
Small
75-80cm
Medium 85-90cm
Large 95-100cm
Extra Large 105-110cm
2XL 115-120cm
3XL 

125-130cm

4XL

135-140cm

If you're between sizes, then go up a size ☝️
THICKER Legs? Then go for the BOXER BRIEFS
THIN Legs? Then TRUNKS are for you

Our 30-Day First Pair Guarantee means you can try 1 pair for up to 30 days and if it's the wrong size, then we'll send out a different size, for FREE. Yeah.. Free 💪 If you're still not satisfied, then you'll get a full refund on your first pair. (If you purchased a multi-pack, just send us back the unopened pairs 📮)
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