Sizing made easy.
After thousands of hours of laboratory testing, here are the top 3 rules for a perfect fit.
StepOne size chart below👇
Wear Step Ones for 30 days and if you don’t love them for whatever reason, keep them and get a FULL refund....For real. No joke.
Here's how it works:
Made a mistake? Need to change something?
If it's within 45 mins - 60 mins of ordering, then we might be able to intercept our deadly dispatch Ninja’s before we ship them out.
If your order has been dispatched, please DON’T OPEN them, just send them back to us and we’ll send you the new order with the correct size/style etc.
In either case, get in touch with us over here so we can Amend Your Order
Booya! It’s that simple!
Express Shipping Orders
If for whatever reason you and the Postie keep missing each other and your order has taken a little longer than expected please fill out the shipping status form here
Soz, but sometimes Step Ones are so popular we sell out on the odd one color, just type your email into the ‘Notify Me’ box below and we’ll let you know when it’s back in stock.
Our Limited Editions sell out VERY quickly and when they’re gone, they’re gone. For our core range, we get the odd out of stock, if there’s a core colour you can’t find, please drop a note here and we’ll notify you when it’s back
What do smartphones, the lawnmower and StepOne underwear have in common?
You need to take care of them if you want them to last!
Although our First Pair Guarantee and warranty cover you for bad fit and manufacturing faults, it’s really really important that you treat your Step Ones with some L.O.V.E. Here’s how
We offer a 12 month manufacturues warranty
Why try really hard, but no garment manufacturer in the world will offer a 100% quality rate, so in the off chance that you find the odd bad apple we have a full 12-month warranty detailed below:
Here’s how it works
Need to make a warranty claim? Fill this out.
Organically Grown, Sustainably Harvested & FSC Certified
NO MORE #SweatyBalls
Sweat a lot? Bamboo is a fantastic solution as its moisture wicking properties, Bamboo’s also has antibacterial properties keep you odour free so you can enjoy feeling and smelling fresh for longer.
OH, did we mention that it's thermo-regulating which means it keeps you cool in summer and warm in winter. Like... anything else we can do for you?!
Want to know more?
Check out our Bamboo Page
No More Sneaky Re-adjustments
Our 3D pouch has a hidden piece of elastic that stretches around the pouch. Regardless of what size you are (or aren't), you’re in for supreme comfort.
This keeps a layer of fabric between the leg and the bits. This stops skin-on-skin contact which means no more #SweatyBalls
LYCRA PANELS STOP CHAFING AND NEVER RIDE UP!
Yeah, we got sick and tired of baby powder and vaseline between the legs too, so here’s what we did!
Long Answer YES!
Short Answer YES!
Step One packaging is made from 100% compostable materials. The Step One bag is composed of PLA (Polylactic acid), cornstarch and PBAT (Polybutyrate Adipate Terephthalate).
To find out more, check out our Compostable Packaging