Shipping/Returns

First Pair Guarantee

We are so confident you'll find these the best underwear you've ever worn that you can keep your first pair if you don't like them! 

We will either send you a different size or give you a full refund on your first pair only. Obviously, we're cool for you to keep the ones you've tried on, no need to send those back :) Unfortunately we cannot exchange them for a different colour.

Shipping

 

Australia

We ship from Abbotsford, VIC 3067 and adhere to all Victorian public holidays.

Service

Warehouse Dispatch

Delivery from Dispatch

Price

Free Standard Shipping

 

2-3 Business Days

 

2-7 Business Days

Free

Priority Dispatch

 

Next Business Day

 

2-7 Business Days

$4.95

Express Shipping

 

Next Business Day

 

Next day in Eastern Metro AU

$9.95

 

 Express Post is a Next Business Day delivery if you are within the Australia Post Express Network

 

International Shipping

Step One orders may be subject to import taxes or inspections by the local customs service. These are usually based on the country you are shipping to and are unique to that country. 

If items ordered via our website are over a set value by your local authorities, additional taxes may apply. Step One does NOT set these tax limits or apply them in any way and unfortunately we cannot pre-pay or calculate these taxes for you. 

As these limits change frequently Step One advises you to contact your local customs authority to find out if taxes apply, and how much they are. 

Service

Warehouse Dispatch

Delivery from Dispatch

Price

Standard Shipping

 

2-3 Business Days

 

5-15 Business Days

$9.95

Free Shipping for orders $75+

 

Next Business Day

 

5-15 Business Days

FREE

 

 

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If purchasing more than 1 pair, the remaining pairs must be returned to us unopened

Unfortunately, garments that have been worn can no longer be returned due to sanitary reasons. And you know, the market for second-hand underwear isn't all that flash!
Unfortunately, if you order multiple pairs of the wrong size, we can't cover the cost of returns (just yet).

To complete your return, we require a receipt or proof of purchase and email info@stepone.life


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sizing Chart
Size Waist
Small
75-80cm
Medium
85-90cm
Large
95-100cm
Extra Large
105-110cm
2XL 115-120cm
3XL 125-130cm

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