Shipping/Returns

First Pair Guarantee

We are so confident you'll find these the best underwear you've ever worn that you can keep your first pair if you don't like them! 

We will either send you a different size or give you a full refund on your first pair only. Obviously, we're cool for you to keep the ones you've tried on, no need to send those back :) Unfortunately we cannot exchange them for a different colour.

Shipping

We aim to dispatch your goods the following business day. During December it may take an extra 2-3 business days due to higher than normal volume.

**Christmas Delivery Times in Australia**

Orders received by 23:59 16/12/18 should arrive in Australia prior to Christmas as advised by Australia Post.

Orders after this date will need to go via Express Post which is a Next Business Day delivery if you are within the Australia Post Express Network. We ship FROM postcode 3067.

Australia 

All Orders include Free Shipping.

Express Shipping $9.95.

Estimated Delivery: Most deliveries in capital cities range from 2-6 business days from dispatch. 

 

**International orders may not arrive to your destination prior to Christmas** 
** International orders received from 21st of December till 3rd of January will not be processed during this time**
New Zealand

$9.95 for orders under $74.99

Free shipping on all orders over $75

Estimated Delivery: 7-10 business days from dispatch.

Rest of World

$9.95 for orders under $74.99

Free shipping on all orders over $75

Estimated Delivery: 10-15 business days from dispatch.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If purchasing more than 1 pair, the remaining pairs must be returned to us unopened

Unfortunately, garments that have been worn can no longer be returned due to sanitary reasons. And you know, the market for second-hand underwear isn't all that flash!
Unfortunately, if you order multiple pairs of the wrong size, we can't cover the cost of returns (just yet).

To complete your return, we require a receipt or proof of purchase and email info@stepone.life


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sizing Chart
Size Waist
Small
75-80cm
Medium
85-90cm
Large
95-100cm
Extra Large
105-110cm
2XL 115-120cm
3XL 125-130cm

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