Shipping/Returns

First Pair Guarantee

We are so confident you'll find these the best f***ing underwear you've ever tried that you can keep your first pair if you don't like them! 

We will either send you a different size or give you a full refund on your first pair only. Obviously, we're cool for you to keep the ones you've tried on, no need to send those back :) 

Shipping

Australia 

All Orders include Free Shipping.

Estimated Delivery: Most deliveries in capital cities range from 2-6 days from dispatch. 

 
New Zealand

$9.95 for orders under $74.99

Free shipping on all orders over $75

Estimated Delivery: 7-10 working days from dispatch.

Rest of World

$9.95 for orders under $74.99

Free shipping on all orders over $75

Estimated Delivery: 10-15 working days from dispatch.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, garments that have been worn can no longer be returned due to sanitary reasons. And you know, the market for second hand underwear isn't all that flash!
Unfortunately, if you order multiple pairs of the wrong size, we can't cover the cost of returns (just yet).
To complete your return, we require a receipt or proof of purchase and email info@stepone.life


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sizing Chart
Size Waist
Small
30-32 inch (76cm-81cm)
Medium
32-34 inch (81cm-86cm)
Large
34-36 inch (86cm-91cm)
Extra Large
36-38 inch (91cm-96cm)
2XL 38-40 inch (96cm-101cm)
3XL 40-42 inch (101cm-106cm

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