First Pair Guarantee

We are so confident you'll find these the best underwear you've ever worn that you can keep your first pair if you don't like them!

We will either send you a different size or give you a full refund on your FIRST pair only. Obviously, we're cool for you to keep the pair you've tried on, no need to send those back :) 

If you purchase a multi-pack, please just try 1 pair before opening the remaining pairs. The First Pair Guarantee only applies to unopened and unworn pairs. If you find the first pair doesn't fit, or you'd like to try another style, please contact us at and we will provide you the address to send the unopened and unworn back to us so we can send you out replacements.



COVID-19 Update: During these unusual times, shipping times with Australia Post have increased by up to double in some cases.

We ship from Ingleburn, NSW 2565 and adhere to all NSW public holidays.


Warehouse Dispatch

Delivery from Dispatch


Free Standard Shipping

(Any # Pairs)

1-2 Business Days

4-5 Business Days


Express Shippings

2-3 Business Days

1-2 Business Days


Express Post is a Next Business Day delivery if you are within the Australia Post Express Network.


International Shipping

COVID-19 Update: During these unusual times, shipping times have increased by up to double in some cases.

Step One orders may be subject to import taxes or inspections by the local customs service. These are usually based on the country you are shipping to and are unique to that country.

If items ordered via our website are over a set value by your local authorities, additional taxes may apply. Step One does NOT set these tax limits or apply them in any way and unfortunately we cannot pre-pay or calculate these taxes for you.

As these limits change frequently Step One advises you to contact your local customs authority to find out if taxes apply, and how much they are.


Warehouse Dispatch

Delivery from Dispatch


Standard Shipping

3-4 Business Days

5-15 Business Days


Free Shipping for orders $75+

Next Business Day

5-15 Business Days


ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.


 Ordering in the UK? Please use our UK site.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If purchasing more than 1 pair, the remaining pairs must be returned to us unopened.

Unfortunately, garments that have been worn can no longer be returned due to sanitary reasons. And you know, the market for second-hand underwear isn't all that flash!
Unfortunately, if you order multiple pairs of the wrong size, we can't cover the cost of returns (just yet).

To complete your return, we require a receipt or proof of purchase and email

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.