General Enquiry

If your inquiry is in regards to our First Pair Guarantee or if you have a warranty claim, please complete one of these forms.
First pair guarantee, or Warranty Claim.
If your inquiry is in regards to amending an order or shipping status, please complete one of these forms.
Shipping status, or Amend my order.

Do you have a question?

First Pair Guarantee

We are so confident you'll love your Step Ones, we'll give you a full refund on your first opened and worn pair if you don't like them for any reason.

Free shipping on all orders!

Free shipping on all orders in Australia... how good!

Easy Returns

Picked the wrong size by mistake? No problem. On top of our first pair guarantee we also offer returns/exchanges on all unopened products.

Customer Service

Buy with confidence, our dedicated customer service team is available 24/7 to answer any questions you have!