FAQs

Our First Pair Guarantee 

We are so confident you'll love your Step Ones, we will give you a full refund if you don't like them for whatever reason. You're not going to get that in a department store #HellNo 

Even if you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 packaged pairs and get a full refund on your total order. Can this get any easier? #DeRiskedToTheMax 😎

Why Step One? 

What's the first thing you put on in the morning? Well done, extra points for you. Yes, it's underwear... Step One, put on your underwear. We've cut the BS with undies, we know guys don't care about them, but life is just better with comfy undies. Like, you think your partner thinks those 'things' you call underwear with the holes all over them are attractive? Sit down and listen. They. Are. Not. 

Do you know the difference in fabric and construction costs between a top of the range brand name pair and a cheap cotton $5 pair? It's is about 80c in fabric. So why does the top of the range cost $50? You know half of it is going to Bieber 😷

We've taken the best parts of hundreds of different pairs and put them into one. We're not charging you $50, we are charging you a very reasonable price for a top of the range garment. 

We are so confident you will like them, if you don't, keep them and we will refund you, but don't be a massive tight a$$ and keep wearing them 🙄  We know you will 

😎 

    Why Bamboo? 

    Sounds pretty cool hey! Well.. we thought so and it turns out, the properties of Bamboo are unreal when it comes to using it for underwear.

    Secondly, sustainability. Bamboo grows extremely quickly and uses far less water than cotton. Meaning it’s not only kinder to nature but far smoother and silkier than cotton. We think it's well overdue that in all aspects of our lives, we do what we can to look after our environment. Our garments are made from the highest quality of Bamboo which not only provides extreme comfort, but it lets your nuts breath like Daryl Braithwaite running along a sandy beach on a horseback during the 80's. 

    Bamboo’s antibacterial properties keep you odor free so you can enjoy feeling and smelling fresh for longer, let's be honest...men are not exactly petals and roses down at the best of times. 

    Sweat a lot? Bamboo is a fantastic solution as its moisture wicking properties pull moisture from your skin for evaporation to keep you dry. No more #SweatyBalls! 

    No more summer and winter wardrobes with Bamboo. Bamboo is breathable and thermo-regulating and therefore the perfect material for keeping you cool in summer and warm in winter. Like... anything else we can do for you?! 

    How do I care for my Step Ones? 

    A cold wash is best to maintain the integrity of the supremely comfortable Bamboo. Whilst you're there, please don't tumble dry or bleach your Step Ones.. we do put a care label with instructions on them for a reason. Whilst your phone is waterproof... do you take it swimming? Nooooo! 

    What's The Difference? 

    Step One is the highest quality product for the same price as an average pair of mid-range underwear. Why should you pay the salary for the sixth spice girl covered in tattoos? (That's a certain soccer player if you need a hint) 

    We firmly believe that wearing underwear should be hassle-free. You spend most of your day in underwear and they look after our most valuable assets so why not give them the best and most comfort money can buy? 

    We get it.. guys don't want to look at dicks when buying underwear. So we've done our best to keep your underwear experience #DickFree, however, we have had many requests from some guys and gals requesting more #DickShots in our marketing material, hard to please everyone right? 😂

    Boxer Brief vs Trunk 

    Boxer Briefs are better for guys with larger thighs, the inseam is 3 cm (1 inch) longer which prevents the legs from riding up and feeling uncomfortable. Step One gives you all the benefits of boxers, without the adjustments! 

    Trunks are suited towards men with a leaner frame and less likely to have issues with them riding up. 

    Talk To Me About Sizing

    Our sizing is consistent as all of our products are made by one single factory. Sizing is pretty much spot on with all the major brands. Keep in mind our First Pair Guarantee... If it doesn't fit, we will send you another to try, if that doesn't work, we'll send another and then another, until we run out of options in which case we will refund your first pair. You think Doris from the department store can offer you that? 

    Size Waist
    Small
    75-80cm
    Medium
    85-90cm
    Large
    95-100cm
    Extra Large
    105-110cm
    2XL
    115-120cm
    3XL
    125-130cm

     

    If you are not sure what size/style is best for you or you think you are some kind of Ron Jeremy, please contact us on info@stepone.life - pics are def not required. Please. We mean it. 

    Got A Massive Wang?

    Yeah yeah... we've heard it all. We thought about doing different size pouches like women's bras. But.. let's be honest... what guy is going to order a 'small' pouch 😂😂😂

    So to solve this problem...we've surrounded the pouch with a hidden piece of elastic that stretches around ya nuts. Even massive nuts. Our 3D pouch will keep any massive wang in supreme comfort. Word. 

    Warranty Policy 

    Relax... we have got you. We offer a one year warranty on all manufacturer defects as long you have purchased your garments directly from Step One. If there's a problem, please contact us on info@stepone.life or social and we will advise of the steps to replace any faulty garments. 

    No garment manufacturer in the world will offer a 100% quality rate. There will be the odd defect, but, take a deep breath, it's OK.. we will, of course, replace it...  just hit us up on social or email.. a photo is always appreciated so we can work out where the issue came from. 

    Please note that excessive farting or skid marks causing holes in the back area or misuse of the garments or not following the Care Instructions will void any warranty claims.

    How Long Will It Take To Receive My Order? 

    We know you want it now. Just like Veruca Salt you 'want it now Daddy!', so we will get these things to you as quick as we can.

    For Australian customers: 

    NSW / VIC : 2-3 working days from order dispatch
    QLD / SA / WA: 3-4 working days from order  dispatch
    TAS: 5-7  working days from order  dispatch

    International

    $9.95 per order. Free Shipping on orders over $75.
    New Zealand: 5 working days from order  dispatch

    Do We Ship Internationally?

    Yes - unfortunately we cannot provide free shipping on all International Orders. However, we advise the pricing and estimated delivery times on checkout.

    I would like to be brand ambassador for Step One 

    Love our product and have a great following? Stop by and say G’day info@stepone.life

     

    Sizing Chart
    Size Waist
    Small
    75-80cm
    Medium
    85-90cm
    Large
    95-100cm
    Extra Large
    105-110cm
    2XL 115-120cm
    3XL 125-130cm

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