First Pair Guarantee
If you have purchased your first pair of Step Ones and you don 't love them, let us know within the first 30 days and you’ll be eligible for a FULL REFUND or EXCHANGE. The choice is yours.
Here's how it works:
- Claims must be within 30 days of placing an order
- If you order a multi-pack, say 4, try one pair on and are not happy, keep that pair.
- Return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value.
- Simply complete the form below so we can help you as quickly as possible.
- If you are not happy with you Step Ones and it has been more than 30 days since you purchase, please complete the warranty form here