First Pair Guarantee - Love them Or They're Free

First Pair Guarantee

If you have purchased your first pair of Step Ones and you don 't love them, let us know within the first 30 days and you’ll be eligible for a FULL REFUND or EXCHANGE. The choice is yours.

Here's how it works: 

Claims must be within 30 days of placing an order 
- If you order a multi-pack, say 4, try one pair on and are not happy, keep that pair.
- Return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. 
- Simply complete the form below so we can help you as quickly as possible.
- If you are not happy with you Step Ones and it has been more than 30 days since you purchase, please complete the warranty form here

Sizing Chart
SIZE WAIST (cm) WAIST (in)
2XS 52-57cm 21-22in
XS 62-67cm 24-26in
Small 71-76cm 28-30in
Medium 81-86cm 32-34in
Large 90-95cm 36-38in
Extra Large 100-105cm 40-42in
2XL 109-114cm 43-45in
3XL  119-124cm 47-49in
4XL 128-133cm 50-52in
If you're between sizes, then go up a size ☝️
THICKER Legs? Then go for the BOXER BRIEFS
THIN Legs? Then TRUNKS are for you

Our 30-Day First Pair Guarantee means you can try 1 pair for up to 30 days and if it's the wrong size, then we'll send out a different size, for FREE. Yeah.. Free 💪
Note: If the replacement pair is still not a good fit, we can no longer process a refund or send another replacement pair. I'm sure you'd understand!
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